Niemeyer Garners Award in inaugural process improvement symposium
(pictured left to right: Richard Eborn, David Niemeyer, Butch Hansen)
Dave Niemeyer was named the winner of the Incremental Innovation award at the inaugural campus-wide Process Improvement Symposium, held in the Student Union, January 26.
Niemeyer was one of seven award winners at the symposium and was nominated for innovative solutions that saved the University time and money related to chalkboard cleaning and time, labor and materials for refinishing tile floors.
In addition, Campus Operations had two other nominees, including Brenda Robinson, who was nominated for innovations in finance reporting, as well as the Student Union for revamping the entire student hiring lifecycle to attract and retain student employees.
SPOTLIGHT: Quality Assurance Program and Alex Belisle
Boise State’s Campus Operations has launched a Quality Assurance Program that will work with all service units on campus and provide a service review process. This process will empower campus units to provide the highest level of customer service possible for Boise State students and other campus customers. The program will work with units to review services, provide recommendations, and recognize outstanding service delivery.
The Quality Assurance Program is run by Alex Belisle, who was hired as the Quality Assurance Coordinator in December 2016. He began his career at Boise State as a student in July 2014 working in University Advancement to develop, launch, and sustain PonyUp—the University’s crowdfunding portal. Alex graduated in May 2016 with a bachelor’s in Political Science, International Relations and was honored as one of the university’s 2016 Top Ten graduates. Upon graduation, Alex continued his role with PonyUp while serving as a graduate assistant in the College of Innovation + Design (CID). At CID, he collaborated on marketing and recruitment to grow the College’s programs. In his new position, Alex will continue to work closely with University Advancement and the College of Innovation + Design, while launching the new Quality Assurance Program.
Alex is passionate about giving back to Boise State and empowering future students to tackle world challenges. As the Quality Assurance Coordinator, Alex will work to ensure services across campus are delivered to and for students and other customers in a first-class, user-centric manner. The program will work to support programs that have the opportunity to improve while recognizing top performers and sharing best practices.
Department of Public Safety Finalizes Merger Details
Boise State University’s Department of Public Safety (DPS) became official on July 1, 2016, after the former Campus Security and Police Services and Transportation and Parking departments joined into one cohesive unit.
With the merger came some adjustments in structure, including the establishment of two distinct units within DPS, led by executive director John Kaplan. The department now houses the units of Security, Police and Event Operations, headed by Tana Monroe, as well as Transportation, Parking and Safety Systems, led by Sam Patterson.
The Security, Police and Event Operations unit will carry over most duties from the former Campus Security and Police Services department, while also adding in the parking enforcement functions, as well as student traffic and event specialists who help maintain secure parking lots throughout the campus. In addition, Emergency Management and Clery Compliance is now a part of this unit.
The Transportation, Parking and Safety Systems unit will continue most functions from the former Transportation and Parking Service teams in addition to the safety systems, which includes access control to campus buildings, upgraded security camera system project, panic alarms, fire alarms, intrusion alarms and integrated technology.
The merger of such a large department also requires some shifting of space. DPS Administration will come together in Capitol Village #3, the Emergency Operations Center has moved to what was formerly known as “The Kitchen”, and event parking, transportation services and shuttle operations will move to Culinary Arts. DPS Operations and Police Substation will remain at Capitol Village #6, while the Transit Center will remain in the Student Union and the Cycle Learning Center will remain in the Lincoln Garage.
The department has also merged its web presence, using the new website publicsafety.boisestate.edu. Social media accounts include Facebook (@BoiseStateDepartmentofPublicSafety) and Twitter (@BSUPublicSafety).
Boise State shuttle builds solid ridership
The Boise State Shuttle has been continually building a solid ridership of students, faculty, staff and visitors on and off campus, and the numbers from the past months reflect this growth. The shuttle program has grown very popular, especially in poor weather months, thanks to well-planned routes and the shuttle tracker.
Monthly Number of Riders
(3 combined routes):
- November – 11,462
- December – 17,575
- January – 24,022
Dining Services to celebrate Pi Day on March 14
In honor of Pi Day, on March 14, Dining Services will be celebrating with a pie theme. The Boise River Cafe will be serving quiche for breakfast, pot pies for lunch and dinner, as well as dessert pies. In addition, beginning at 10:30 a.m. in the Quad, free slices of pie will be handed out on a first-come, first-served basis.
Happy Pi Day!
INFO ON BRONCO DAY PROMO PRODUCTS
Bronco Day is coming up on Saturday, April 8, and the opportunity to promote your department with new and returning students and their families is incredibly important. The Office of Trademark Licensing and Enforcement is here to assist you in representing your department or organization in a relevant and meaningful way, while maintaining the nationally recognized Boise State brand.
Beagles, Arnette Named Permanent Directors
Barbara Beagles has been named the director of Facilities Operations and Maintenance (FOM) for Boise State as of January 2016 after spending nine months as an interim for the position. Suzy Arnette has also moved from an interim role to become the director of Environmental Health, Safety and Sustainability (EHSS).
REMINDER: Update info in campus directory
The Boise State Campus Operations division has many moving parts. In some instances, the changes are physical, like office relocations, while others might be title updates, name changes or phone/email changes. As a reminder, each time a change takes place, it is requested you submit a directory change request to keep the campus directory up to date.
Help to keep our campus up to date and well informed.
Boise State’s Campus Operations Division Employee of the Year awards will be given out each year at the divisional meeting. Nominations are open year-round for the three awards aligned with our division goals: 1) Empathy for the Customer, 2) Attention to Detail, and 3) Imputed Quality.
This month’s newest nominees include:
- Attention to Detail: Roger Pritiken, Building Facility Coordinator
- Attention to Detail: John Romlien, SUB Maintenance
SIGN UP FOR COFFEE WITH KEVIN
A monthly opportunity is available for division members to meet and converse with Kevin Satterlee, Chief Operating Officer. The first Friday each month, he will host 15-minute visits with individuals or teams of up to five people.
NOW ACCEPTING: EMPLOYEE DESIGN INITIATIVE IDEAS
Each year Boise State University’s Campus Operations division champions the Employee Design Initiative, a friendly competition designed to positively enhance campus by funding outstanding ideas submitted by division employees. The submission deadline for the fourth-annual campaign has been extended to Friday, March 3, 2017.
Occupational Safety Newsletter
Each month the Environmental Health, Safety and Sustainability team puts together an “Occupational Safety Newsletter” for the campus to read.
CAMPUS OPERATIONS VIDEO BLOG
Chase Duckworth, a Communications – Media Productions major, has joined the Campus Operations Team as a video blogger. His mission is to tell the Campus Operations’ story from the perspective of a student to the students. Here are some of his most recent videos:
- Employee Spotlight: Alex Belisle
- Boise State Games Center Game Room
- Cycle Learning Center Bike Light Promo
- Dutch Bros. Wednesdays at Boise State
- How to Order Boise State Promotional Product
IMPORTANT DATES and Events TO REMEMBER
The following are important dates and events to remember for the upcoming months:
- March 3 – Employee Design Initiative Extended Deadline
- March 12 – Daylight Savings Time Begins (set clocks one hour forward)
- March 20-24 – Campus Open – Spring Break (No classes)
- April 8 – Bronco Day
MONTHLY TRAINING, Workshop, Speaker Opportunities
Boise State’s Campus Operations Division is continually offering training opportunities to provide continued education, required trainings and development for its employees. The following are trainings offered in the upcoming month:
- February 27 – ONE Boise State
- March 1 – Trello! Personal Productivity and Project Management – 10-11 a.m.
- March 8 – Forklift Operator/Safety Training, 10 a.m.-12 p.m., Pioneer Hall, 102
- March 13 – ONE Boise State
- March 27 – ONE Boise State