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Facilities Maintenance Zone Transition Focus is Enhanced Service

Facilities Maintenance Zone Transition Focus is Enhanced Service

Boise State University’s Facilities, Operations and Maintenance (FO&M) is nearing completion of the planning phase for a zoned approach of general and routine maintenance services. The transition will occur in phases starting with the setup/introduction phase beginning July 1, 2015.

The first phase will begin with leaders and setup teams from each of the three maintenance zones (Zones 1, 2 and 3 – see map) engaging with faculty and staff in their respective zones, as well as distributing a facility survey to develop a baseline of needs within each zone. Following up on those needs, each zone will be serviced by rapid response and general maintenance staff, while skilled trades and specialized staff members will serve each of the three zones. Over time, zone crews will expand to provide a broader range of support services.

“We expect to see a marked improvement in response time and a reduction in the number of calls for corrective maintenance,” said FO&M Interim Director Ivan Lybarger. “This has been effective in other schools who find with this approach the ownership the crews take of their zones, making them better stewards and therefore more efficient and effective.”

The change will be achieved with no increase in budget and no interruption in service to the Boise State community, while also resulting in lower overall general maintenance costs campus wide due to improved preventive action and quick response.

“Changing the culture of our department is challenging,” Lybarger said, “but it is essential if we are to progress in achieving our quality and service goals and keep pace with best practices in the industry.”

(Click on map for a larger view)

FOAM Service Zones Map


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