Have a Maintenance Problem? Text-n-Fix Can Help
Faculty, staff and students can now use their smartphones to request routine campus maintenance. Simply text a photo of a maintenance issue along with location information to email@example.com. A text will be sent in reply to confirm the request was received.
By texting maintenance requests, individuals don’t have to worry about filling out forms online or know which department to call. Facilities Operations and Maintenance’s service center will ensure all Text-n-Fix requests for non-emergency work are forwarded to the appropriate departments within the university.
Examples of typical texts include custodial issues, campus grounds upkeep or anything that helps maintain a beautiful and functional campus.
“We are intent on developing as many ways as possible for the campus community to communicate with our service desk, and Text-n-Fix is a great example of making that communication easy,” said Mike Sumpter, director of Facilities Operations and Maintenance. “By making it simpler to connect with us directly, we think everyone wins. If it’s easier for students and staff to communicate with us, it will be easier for them to take ownership in maintaining Boise State University as a world-class environment.”
Text-N-Fix is not to be used for emergencies! Texts received during business hours are addressed immediately. After-hours texts may not be addressed until the following business day. For after-hours emergencies, call campus security at (208) 426-6911 or dial 911 for medical emergencies.
Note that data transmission charges may apply when you text a picture; please refer to your cellphone contract.
Please contact the FOAM call center at (208) 426-1409 if you have questions or suggestions.