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Quality Assurance Program

  • SUB Floor B logoBoise State’s Campus Operations has launched a Quality Assurance Program that will work with all service units on campus and provide a service review process. This process will empower campus units to provide the highest level of customer service possible for Boise State students and other campus customers. The program will work with units to review services, provide recommendations, and recognize outstanding service delivery.

    Quality Assurance Coordinator

    This position is currently being filled.

    The Quality Assurance Coordinator will work to ensure services across campus are delivered to and for students and other customers in a first-class, user-centric manner. The program will work to support programs that have the opportunity to improve while recognizing top performers and sharing best practices.

  • The Quality Assurance Program is continually assessing services throughout campus. A request for a service unit to be reviewed can be submitted online for possible addition to the review calendar.