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Quality Assurance Program

  • SUB Floor B logoBoise State’s Campus Operations Division has launched a university-wide Quality Assurance Program that will work with all service units on campus and provide a service review process. This process will empower campus units to provide the highest level of customer service possible for Boise State students and other campus customers. The program will work with units to review services, provide recommendations, and recognize outstanding service delivery.

    Kathleen Simko, Campus Operations, faculty/staff, studio portrait, photo by Priscilla Grover

    Kathleen Simko
    Quality Assurance Coordinator

    (208) 426-2242

    Kathleen Simko joined the Campus Operations Division as the Quality Assurance Coordinator in October 2017. Formerly the Dean of Extended Learning at Treasure Valley Community College, she also has prior experience working for affordable housing and community and economic development nonprofit organizations. Kathleen is excited to be returning to higher education.

    As the Quality Assurance Coordinator, Kathleen will work to ensure services across campus are delivered to and for students and other customers in a first-class, user-centric manner. The program will work to support programs that have the opportunity to improve while recognizing top performers and sharing best practices.

    Kathleen earned a bachelor of Science in Business and Economics from Eastern Oregon University and her masters of Business Administration from Boise State University. Having previously served as an elected official in two cities, she also served nine years on the Idaho Public Transportation Advisory Council, has an extensive history in Rotary International, and is a graduate of Leadership Boise.

  • The Quality Assurance Program is continually assessing services throughout campus. A request for a service unit to be reviewed can be submitted online for possible addition to the review calendar.